Frequently Asked Questions
All our trees are graded by expects within our team. They are all on display out of their nets so you can make your own assessment to make sure the trees meets your expectations. All our trees are kept as fresh as possible, during the sales seasons – we cut and bring fresh trees into our sales yards 1-2 times per week.
If you feel that your tree is not up to quality then give us a phone and let us know what you are not happy about. Or simply return the undecorated tree to the shop and we will sort out a replacement.
A Christmas tree is measured from the bottom of the trunk to the very top of the leader – the long branch where the fairy or star goes. Remember when ordering your tree that this long branch can be any length from about 15cms(6ins) up to 37cms(15ins). So, a 175/200cms tree might only have less than 150cms (5ft) of bulky tree.
There is no such thing as a non drop Christmas tree, as all trees shed their needles, just as we shed our skin, especially when they are unpacked after transport. The Fraser Fir and Nordman Fir are both low drop needle trees, however the Norway Spruce would not be classed as a low drop needle Christmas tree. The Norway Spruce is better suited to outside use or in colder areas of the house. We suggest that you give your tree a really good thud on the ground prior to putting it in a stand, and look after it as suggested on our Care page.
Take a look at the photos of the 2 trees and read about them on Our Trees page.
Everyone has different ideas as to how dense they like the lights on their tree, but we recommend that for a 5 foot tree approximately 150 lights would be about correct, for a 6 foot tree about 180 lights and for a 7 foot tree approximately 210 lights. This is only a guide line.
Remember that a cut tree is just like cut flowers only a lot larger, and will stay beautifully fresh if put in a standthat holds water. For the first week the tree will drink a lot of water , but generally slows down after that. I suggest that you look at our Christmas Tree Care page, where there are full instructions on how best to care for your tree, both cut and potted, and also wreaths.